/* Calico HelpDesk — public stylesheet (v2.1.0, visual refresh) */

:where(:root) {
    --calico-primary: #2563eb;
    --calico-primary-hover: #1d4ed8;
    --calico-primary-soft: #dbeafe;
    --calico-accent: #f97316;
    --calico-bg: #ffffff;
    --calico-bg-soft: #f8fafc;
    --calico-border: #e5e7eb;
    --calico-text: #0f172a;
    --calico-muted: #64748b;
    --calico-success: #16a34a;
    --calico-success-soft: #dcfce7;
    --calico-warn: #d97706;
    --calico-warn-soft: #fef3c7;
    --calico-info: #0284c7;
    --calico-info-soft: #e0f2fe;
    --calico-danger: #dc2626;
    --calico-danger-soft: #fee2e2;
    --radius: 12px;
    --radius-sm: 8px;
    --shadow-sm: 0 1px 2px rgba(15, 23, 42, 0.04), 0 1px 3px rgba(15, 23, 42, 0.06);
    --shadow-md: 0 4px 12px rgba(15, 23, 42, 0.06);
    --font-sans: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
}

/* ---- Base typography ---- */
.calico-ticket-page,
.calico-ticket-view,
.calico-form,
.calico-my-tickets,
.calico-view-all-tickets {
    font-family: var(--font-sans);
    color: var(--calico-text);
    line-height: 1.6;
}

/* ---- Container shared by forms and ticket view ---- */
.calico-form,
.calico-ticket-view {
    max-width: 840px;
    margin: 1.75rem auto 2.5rem;
    padding: 1.6rem 1.75rem;
    background: var(--calico-bg);
    border: 1px solid var(--calico-border);
    border-radius: var(--radius);
    box-shadow: var(--shadow-md);
    overflow: hidden;
}

/* Soft page-level backdrop for the ticket view */
.calico-ticket-view {
    border-top: 4px solid var(--calico-primary);
    padding: 0;
}

/* ---- Section headings ---- */
.calico-ticket-page h1,
.calico-ticket-page h2,
.calico-ticket-page h3 {
    color: var(--calico-text);
    font-weight: 700;
    letter-spacing: -0.01em;
    line-height: 1.25;
    margin: 0 0 .5em;
}
.calico-ticket-view h1 { font-size: 1.65rem; }
.calico-ticket-view h2 { font-size: 1.25rem; }
.calico-ticket-view h3 { font-size: 1rem; }
.calico-form h2 { margin: 0 0 .25em; font-size: 1.35rem; }
.calico-form h3 { margin: 0 0 .5em; font-size: 1.05rem; }
.calico-form-intro { margin: 0 0 1.25rem; color: var(--calico-muted); font-size: 0.95rem; line-height: 1.6; max-width: 56ch; }

/* ---- Notices ---- */
.calico-notice { padding: 0.85rem 1.1rem; margin: 1rem 0; border-radius: var(--radius-sm); border: 1px solid transparent; font-size: 0.95rem; }
.calico-notice-info { background: var(--calico-primary-soft); color: #0c4a6e; border-color: #bfdbfe; }
.calico-notice-success { background: var(--calico-success-soft); color: #14532d; border-color: #bbf7d0; }
.calico-notice-error { background: var(--calico-danger-soft); color: #7f1d1d; border-color: #fecaca; }

/* ---- Forms / fields ---- */
.calico-field { margin-bottom: 1.1rem; }
.calico-field label { display: block; font-weight: 600; margin-bottom: 0.4rem; color: var(--calico-text); font-size: 0.92rem; letter-spacing: -0.005em; }
.calico-field input[type="text"],
.calico-field select,
.calico-field textarea {
    width: 100%;
    padding: 0.65rem 0.85rem;
    font-size: 1rem;
    font-family: inherit;
    color: var(--calico-text);
    background: #fff;
    border: 1px solid var(--calico-border);
    border-radius: var(--radius-sm);
    box-sizing: border-box;
    transition: border-color .15s ease, box-shadow .15s ease, background-color .15s ease;
}
.calico-field input[type="text"]:focus,
.calico-field select:focus,
.calico-field textarea:focus {
    outline: none;
    border-color: var(--calico-primary);
    background: #fff;
    box-shadow: 0 0 0 4px rgba(37, 99, 235, 0.15);
}
.calico-field textarea { min-height: 120px; resize: vertical; line-height: 1.55; }
.calico-field input::placeholder,
.calico-field textarea::placeholder { color: #94a3b8; }

/* ---- File dropzone (styled file input) ---- */
.calico-field input[type="file"] {
    -webkit-appearance: none;
    appearance: none;
    width: 100%;
    border: 2px dashed var(--calico-border);
    border-radius: var(--radius-sm);
    background: var(--calico-bg-soft);
    padding: 1.1rem 1rem;
    cursor: pointer;
    font-size: 0.9rem;
    color: var(--calico-muted);
    transition: border-color .18s ease, background-color .18s ease, color .18s ease;
}
.calico-field input[type="file"]:hover {
    border-color: var(--calico-primary);
    background: #eff6ff;
    color: var(--calico-primary);
}
.calico-field input[type="file"]::file-selector-button {
    -webkit-appearance: none;
    appearance: none;
    padding: 0.45rem 0.95rem;
    margin-right: 0.9rem;
    border: none;
    border-radius: 6px;
    background: #fff;
    color: var(--calico-text);
    font-weight: 600;
    cursor: pointer;
    transition: background .15s ease;
}
.calico-field input[type="file"]::file-selector-button:hover { background: #e0e7ff; }
.calico-field .description,
.calico-help-text { display: block; margin-top: 0.4rem; color: var(--calico-muted); font-size: 0.85rem; }

/* ---- Buttons ---- */
.calico-btn {
    display: inline-block;
    padding: 0.7rem 1.4rem;
    font-size: 0.95rem;
    font-weight: 600;
    letter-spacing: -0.01em;
    color: #fff;
    background-color: var(--calico-primary);
    background-image: linear-gradient(180deg, #3b82f6 0%, var(--calico-primary) 100%);
    border: 1px solid var(--calico-primary);
    border-radius: var(--radius-sm);
    cursor: pointer;
    text-decoration: none;
    box-shadow: 0 1px 2px rgba(15, 23, 42, 0.08), inset 0 1px 0 rgba(255, 255, 255, 0.08);
    transition: transform .1s ease, box-shadow .15s ease, background .15s ease, border-color .15s ease, filter .15s ease;
}
.calico-btn:hover { background-color: var(--calico-primary-hover); border-color: var(--calico-primary-hover); color: #fff; text-decoration: none; box-shadow: 0 4px 12px rgba(37, 99, 235, 0.28); transform: translateY(-1px); }
.calico-btn:active { transform: translateY(0); box-shadow: 0 1px 2px rgba(37, 99, 235, 0.28); }
.calico-btn:focus-visible { outline: 3px solid var(--calico-primary); outline-offset: 2px; }
.calico-btn-primary { background-image: linear-gradient(180deg, #3b82f6 0%, var(--calico-primary) 100%); }
.calico-btn-secondary {
    background: #f1f5f9; color: var(--calico-text); border-color: var(--calico-border);
    box-shadow: inset 0 1px 0 #fff;
}
.calico-btn-secondary:hover { background: #e2e8f0; color: var(--calico-text); border-color: #cbd5e1; box-shadow: inset 0 1px 0 #fff; transform: translateY(-1px); }
.calico-btn:disabled, .calico-btn[disabled] { opacity: 0.55; cursor: not-allowed; transform: none; }

/* ---- Status badges & chips ---- */
.calico-status-badge {
    display: inline-flex; align-items: center; gap: 0.35rem;
    padding: 0.25rem 0.7rem 0.25rem 0.55rem;
    font-size: 0.72rem; font-weight: 700;
    border-radius: 999px; letter-spacing: 0.04em;
    color: #fff; white-space: nowrap;
}
.calico-status-badge::before {
    content: ""; display: inline-block; width: 6px; height: 6px; border-radius: 50%;
    background: rgba(255, 255, 255, 0.9);
    box-shadow: 0 0 0 3px rgba(255, 255, 255, 0.15);
}

/* Status color mapping (per state slug) */
.calico-status-open .calico-status-badge,
.calico-status-on-hold .calico-status-badge { background: var(--calico-warn); }
.calico-status-customer-reply .calico-status-badge,
.calico-status-agent-reply .calico-status-badge { background: var(--calico-info); }
.calico-status-resolved .calico-status-badge,
.calico-status-closed .calico-status-badge { background: var(--calico-success); }

/* Ticket number chip (monospace) */
.calico-ticket-id {
    display: inline-block;
    font-family: ui-monospace, SFMono-Regular, "SF Mono", Menlo, Consolas, monospace;
    font-size: 0.72rem; letter-spacing: 0.02em;
    color: var(--calico-primary);
    background: var(--calico-primary-soft);
    padding: 0.15rem 0.5rem; border-radius: 6px;
    font-weight: 600;
}

/* ---- Ticket list rows (My Tickets / All Tickets) ---- */
.calico-ticket-list { list-style: none; padding: 0; margin: 1.25rem 0 0; }
.calico-ticket-row {
    display: grid;
    grid-template-columns: auto minmax(0, 1fr) auto;
    align-items: center; gap: 0.75rem 1rem;
    padding: 0.9rem 1.2rem;
    border-bottom: 1px solid var(--calico-border);
    background: #fff;
    transition: background-color .15s ease, padding .2s ease, border-color .15s ease;
}
.calico-ticket-row:hover { background: #f8fafc; border-bottom-color: #cbd5e1; }
.calico-ticket-row:first-child { border-radius: var(--radius-sm) var(--radius-sm) 0 0; border-top: 1px solid var(--calico-border); }
.calico-ticket-row:last-child { border-bottom: 1px solid var(--calico-border); border-radius: 0 0 var(--radius-sm) var(--radius-sm); }
.calico-ticket-row:first-child:last-child { border-radius: var(--radius-sm); }
.calico-ticket-list { border: 1px solid var(--calico-border); border-radius: var(--radius-sm); overflow: hidden; }

.calico-ticket-row a { color: var(--calico-text); text-decoration: none; font-weight: 600; }
.calico-ticket-row a:hover { color: var(--calico-primary); }
.calico-ticket-row .ticket-subject {
    color: var(--calico-text);
    font-weight: 500;
    overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}
.calico-ticket-row .ticket-meta {
    display: inline-flex; align-items: center; gap: 0.4rem;
    color: var(--calico-muted); font-size: 0.8rem;
    white-space: nowrap;
}
.calico-ticket-row .ticket-meta time,
.calico-ticket-row .ticket-meta .ticket-date { color: var(--calico-muted); }

/* ---- Single ticket view ---- */
.calico-post-header {
    display: flex; align-items: center; gap: 1.25rem;
    padding: 1.5rem 1.75rem;
    background: linear-gradient(180deg, #ffffff 0%, var(--calico-bg-soft) 100%);
    border-bottom: 1px solid var(--calico-border);
    border-radius: 0; margin-bottom: 0;
}
.calico-profile-pic {
    width: 72px; height: 72px; border-radius: 50%; object-fit: cover; flex-shrink: 0;
    border: 3px solid #fff;
    box-shadow: 0 0 0 2px var(--calico-primary), 0 4px 10px rgba(15, 23, 42, 0.12);
}
.calico-author-info { min-width: 0; }
.calico-author-info h1 {
    font-size: 1.65rem; margin: 0 0 0.4rem;
    display: flex; align-items: center; flex-wrap: wrap; gap: 0.75rem;
    color: var(--calico-text);
}
.calico-author-info h1 .calico-status-badge { margin-left: auto; }
.calico-author-info p { margin: 0.2rem 0; color: var(--calico-muted); font-size: 0.92rem; }
.calico-author-info .calico-meta { color: var(--calico-muted); font-size: 0.88rem; }
.calico-author-info .calico-ticket-id { vertical-align: middle; }

.calico-post-content {
    line-height: 1.75; font-size: 1.02rem;
    color: var(--calico-text);
    padding: 1.5rem 1.75rem;
    background: #fff;
    margin-bottom: 0;
}
.calico-post-content p { margin: 0 0 0.9rem; }
.calico-post-content p:last-child { margin-bottom: 0; }
.calico-post-content h2, .calico-post-content h3, .calico-post-content h4 {
    margin: 1.4em 0 0.4em; font-weight: 700; color: var(--calico-text);
}
.calico-post-content ul, .calico-post-content ol { padding-left: 1.4rem; margin: 0.5rem 0 1rem; }

/* ---- Attachments ---- */
.calico-attachments { padding: 1.1rem 1.75rem 1.4rem; border-top: 1px solid var(--calico-border); }
.calico-attachments h3 { font-size: 0.92rem; text-transform: uppercase; letter-spacing: 0.05em; color: var(--calico-muted); margin-bottom: 0.75rem; }
.calico-attachments-list { display: flex; flex-wrap: wrap; gap: 0.75rem; }
.calico-attachment,
.calico-attachment-file {
    display: inline-flex; align-items: center; gap: 0.6rem;
    padding: 0.55rem 0.9rem 0.55rem 0.65rem;
    border: 1px solid var(--calico-border);
    border-radius: var(--radius-sm);
    background: #fff;
    transition: border-color .15s ease, transform .12s ease, box-shadow .15s ease, background-color .15s ease;
}
.calico-attachment:hover,
.calico-attachment-file:hover {
    border-color: var(--calico-primary);
    background: #f8fafc;
    box-shadow: var(--shadow-sm);
    transform: translateY(-1px);
}
.calico-attachment a, .calico-attachment-file a { color: var(--calico-text); text-decoration: none; font-weight: 500; }
.calico-attachment a:hover, .calico-attachment-file a:hover { color: var(--calico-primary); }
.calico-attachment img { width: 44px; height: 44px; border-radius: 6px; object-fit: cover; border: 1px solid var(--calico-border); background: #f1f5f9; }
.calico-attachment .filename, .calico-attachment-file .filename { max-width: 220px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; font-size: 0.88rem; }
.calico-attachment-file .file-icon { font-size: 1.05rem; width: 1.3em; text-align: center; }

/* ---- Replies / thread ---- */
.calico-replies { padding: 1.5rem 1.75rem 0.5rem; }
.calico-replies h2 { display: flex; align-items: center; gap: 0.5rem; margin-bottom: 1rem; font-size: 1.05rem; text-transform: uppercase; letter-spacing: 0.04em; color: var(--calico-muted); }
.calico-replies h2::before { content: ""; width: 4px; height: 0.9em; background: var(--calico-primary); border-radius: 2px; }

.calico-reply {
    border: 1px solid var(--calico-border);
    border-radius: var(--radius-sm);
    overflow: hidden;
    margin-bottom: 0.9rem;
    background: #fff;
    box-shadow: var(--shadow-sm);
    transition: border-color .2s ease, box-shadow .2s ease;
}
.calico-reply:hover { border-color: #cbd5e1; }
@media (prefers-reduced-motion: reduce) {
    .calico-btn { transition: none; }
}

.calico-reply-header {
    padding: 0.6rem 1rem;
    font-size: 0.85rem; color: #334155;
    display: flex; align-items: center; gap: 0.5rem;
    border-bottom: 1px solid var(--calico-border);
    background: #f8fafc;
}
.calico-reply-header .calico-reply-author { font-weight: 600; color: #0f172a; }
.calico-reply-header .calico-reply-dot { color: #94a3b8; }
.calico-reply-header .calico-reply-role {
    display: inline-block; padding: 0.08rem 0.5rem;
    font-size: 0.66rem; font-weight: 700; letter-spacing: 0.04em; text-transform: uppercase;
    color: #1d4ed8; background: #dbeafe; border-radius: 999px;
}
.calico-reply--agent .calico-reply-role { color: #1d4ed8; background: #dbeafe; }
.calico-reply-header .calico-reply-time { color: #64748b; font-size: 0.8rem; margin-left: auto; }

.calico-reply-body {
    padding: 1rem 1.1rem;
    line-height: 1.75;
    font-size: 1rem;
    color: #1e293b;
    background: #fff;
}
.calico-reply--agent { border-left: 3px solid var(--calico-primary); }
.calico-reply--agent .calico-reply-header { background: #eff6ff; }
.calico-reply--agent .calico-reply-author { color: #1d4ed8; }

/* ---- Action / reply forms (nested inside ticket view) ---- */
.calico-ticket-view .calico-form {
    margin: 1.5rem 1.75rem 1.5rem;
    max-width: none;
    box-shadow: none;
    background: var(--calico-bg-soft);
    border: 1px solid var(--calico-border);
}
.calico-ticket-view .calico-form h2,
.calico-ticket-view .calico-form h3 { margin-bottom: 0.75rem; }
.calico-ticket-view .calico-form form { margin-top: 0.75rem; }

.calico-ticket-view .calico-status-form { margin-top: 0.75rem; }
.calico-ticket-view .calico-status-form form {
    display: flex; flex-wrap: wrap; gap: 0.5rem 0.75rem;
    align-items: center;
}
.calico-ticket-view .calico-status-form label { margin: 0; font-weight: 600; font-size: 0.92rem; }
.calico-ticket-view .calico-status-form select { min-width: 150px; }

/* ---- Pagination ---- */
.calico-pagination,
a[rel="next"], a[rel="prev"],
.calico-my-tickets .nav-pagination,
.calico-view-all-tickets .nav-pagination,
.calico-pagination ul {
    margin-top: 1.5rem;
    display: flex; gap: 0.4rem; justify-content: center; flex-wrap: wrap; list-style: none; padding: 0;
}
.calico-pagination li,
.calico-my-tickets .nav-pagination > *,
.calico-view-all-tickets .nav-pagination > * { display: inline-block; }
.calico-pagination li a,
.calico-pagination li span,
.calico-my-tickets .nav-pagination a,
.calico-view-all-tickets .nav-pagination a {
    display: inline-block; padding: 0.45rem 0.85rem;
    border: 1px solid var(--calico-border); border-radius: 8px;
    color: var(--calico-primary); text-decoration: none; font-size: 0.9rem; font-weight: 500;
    transition: background-color .15s ease, color .15s ease, border-color .15s ease;
}
.calico-pagination li a:hover,
.calico-my-tickets .nav-pagination a:hover,
.calico-view-all-tickets .nav-pagination a:hover {
    background: var(--calico-primary-soft); border-color: #bfdbfe;
}
.calico-pagination li span.current,
.calico-my-tickets .nav-pagination span.current,
.calico-view-all-tickets .nav-pagination span.current {
    background: var(--calico-primary); color: #fff; border-color: var(--calico-primary);
    font-weight: 600;
}

/* ---- My / All tickets list container ---- */
.calico-my-tickets,
.calico-view-all-tickets {
    max-width: 880px; margin: 1.5rem auto;
}
.calico-my-tickets h2,
.calico-view-all-tickets h2 { margin-bottom: 0.25rem; }

/* ---- SLA / response time badge (Phase 2) ---- */
.calico-sla {
    display: inline-flex; align-items: center; gap: 0.5rem;
    max-width: 880px; margin: 1rem auto 0.5rem;
    padding: 0.6rem 0.9rem;
    border-radius: var(--radius-sm);
    font-size: 0.82rem; font-weight: 600; line-height: 1.25;
    border: 1px solid transparent;
}
.calico-sla-label::before {
    content: ""; display: inline-block; width: 8px; height: 8px; border-radius: 50%;
    margin-right: 0.5rem; vertical-align: 1px;
    background: currentColor;
}
.calico-sla--green { background: #ecfdf5; color: #065f46; border-color: #a7f3d0; }
.calico-sla--amber { background: #fffbeb; color: #92400e; border-color: #fde68a; }
.calico-sla--red   { background: #fef2f2; color: #991b1b; border-color: #fecaca; }
.calico-sla--grey  { background: #f1f5f9; color: #334155; border-color: #e2e8f0; }

/* ---- Internal note reply (Phase 1) ---- */
.calico-reply--internal {
    background: #fffbeb;
    border-left: 3px solid #f59e0b;
}
.calico-reply--internal .calico-reply-header { background: #fef3c7; }
.calico-internal-tag {
    display: inline-flex; align-items: center; gap: 0.4rem;
    padding: 0.2rem 0.6rem; margin-bottom: 0.5rem;
    background: #fef3c7; color: #92400e;
    font-size: 0.7rem; font-weight: 700; letter-spacing: 0.03em; text-transform: uppercase;
    border-radius: 999px;
}
.calico-internal-tag::before { content: "🔒"; }

/* ---- Checkbox label row (Phase 1) ---- */
.calico-checkbox-label {
    display: flex; gap: 0.55rem; align-items: center;
    font-size: 0.85rem; color: #334155; cursor: pointer;
}
.calico-checkbox-label input[type="checkbox"] {
    width: 16px; height: 16px; margin: 0;
    accent-color: var(--calico-primary);
    flex: 0 0 auto;
}

/* ---- Activity timeline (Phase 3) ---- */
.calico-timeline {
    max-width: 880px; margin: 1.5rem auto 0;
    background: #fff;
    border: 1px solid var(--calico-border); border-radius: var(--radius);
    box-shadow: var(--shadow-md);
    overflow: hidden;
}
.calico-timeline h2 {
    margin: 0; padding: 0.9rem 1.25rem;
    font-size: 0.95rem; font-weight: 700; letter-spacing: 0.01em;
    background: #f8fafc; border-bottom: 1px solid var(--calico-border);
    color: #0f172a;
}
.calico-timeline-list {
    list-style: none; margin: 0; padding: 0.5rem 1.25rem;
    max-height: 440px; overflow-y: auto;
}
.calico-timeline-item {
    display: grid; grid-template-columns: 34px 1fr; gap: 0.75rem;
    padding: 0.7rem 0;
    border-bottom: 1px dashed #e2e8f0;
}
.calico-timeline-item:last-child { border-bottom: 0; }
.calico-timeline-icon {
    width: 34px; height: 34px; border-radius: 50%;
    display: inline-flex; align-items: center; justify-content: center;
    background: #f1f5f9; color: #0f172a;
    font-size: 1rem; line-height: 1;
}
.calico-timeline-body { display: flex; flex-wrap: wrap; gap: 0.3rem 0.6rem; align-items: baseline; }
.calico-timeline-actor { font-size: 0.85rem; color: #0f172a; }
.calico-timeline-label { font-size: 0.8rem; color: #475569; }
.calico-timeline-detail {
    flex-basis: 100%; margin: 0.35rem 0 0; padding: 0.45rem 0.65rem;
    background: #f8fafc; border-left: 3px solid #cbd5e1; border-radius: 4px;
    font-size: 0.78rem; color: #334155; line-height: 1.45;
}
.calico-timeline-time {
    font-size: 0.72rem; color: #64748b; margin-top: 0.1rem;
}

/* =====================================================================
   Analytics dashboard
   ===================================================================== */
.calico-dashboard {
    font-family: var(--font-sans);
    color: var(--calico-text);
    max-width: 1100px;
    margin: 0 auto 2rem;
}

.calico-dash-header {
    display: flex;
    align-items: flex-end;
    justify-content: space-between;
    gap: 1rem;
    margin: 0 0 1.25rem;
}
.calico-dash-header h2 { margin: 0; font-size: 1.55rem; font-weight: 700; letter-spacing: -0.01em; }
.calico-dash-sub { margin: 0.25rem 0 0; font-size: 0.92rem; color: var(--calico-muted); }

/* KPI cards */
.calico-kpis {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 1rem;
    margin: 0 0 1.5rem;
}
.calico-kpi {
    display: flex;
    flex-direction: column;
    gap: 0.2rem;
    padding: 1rem 1.15rem;
    background: var(--calico-bg);
    border: 1px solid var(--calico-border);
    border-radius: var(--radius);
    box-shadow: var(--shadow-sm);
    border-top: 3px solid var(--calico-primary);
}
.calico-kpi-value { font-size: 1.7rem; font-weight: 700; line-height: 1.1; letter-spacing: -0.02em; }
.calico-kpi-label { font-size: 0.8rem; font-weight: 600; color: var(--calico-text); }
.calico-kpi-sub { font-size: 0.72rem; color: var(--calico-muted); }
.calico-kpi--green  { border-top-color: var(--calico-success); }
.calico-kpi--green  .calico-kpi-value { color: var(--calico-success); }
.calico-kpi--blue   { border-top-color: var(--calico-primary); }
.calico-kpi--blue   .calico-kpi-value { color: var(--calico-primary); }
.calico-kpi--violet { border-top-color: #7c3aed; }
.calico-kpi--violet .calico-kpi-value { color: #7c3aed; }
.calico-kpi--amber  { border-top-color: var(--calico-warn); }
.calico-kpi--amber  .calico-kpi-value { color: var(--calico-warn); }
.calico-kpi--grey   { border-top-color: var(--calico-muted); }

/* Panels grid */
.calico-dash-grid {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 1.25rem;
    margin-bottom: 1.25rem;
}
.calico-panel {
    background: var(--calico-bg);
    border: 1px solid var(--calico-border);
    border-radius: var(--radius);
    box-shadow: var(--shadow-sm);
    padding: 1.15rem 1.25rem 1.25rem;
}
.calico-panel h3 { margin: 0 0 1rem; font-size: 0.95rem; font-weight: 700; }
.calico-panel--full { grid-column: 1 / -1; }
.calico-panel-empty { margin: 0; color: var(--calico-muted); font-size: 0.9rem; }

/* Bar list */
.calico-barlist { list-style: none; margin: 0; padding: 0; display: grid; gap: 0.75rem; }
.calico-bar-row { display: grid; grid-template-columns: 9rem 1fr 3rem; align-items: center; gap: 0.75rem; }
.calico-bar-name { font-size: 0.86rem; font-weight: 600; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; text-transform: capitalize; }
.calico-bar-track { height: 9px; background: var(--calico-bg-soft); border-radius: 999px; overflow: hidden; }
.calico-bar-fill { display: block; height: 100%; background: linear-gradient(90deg, var(--calico-primary), var(--calico-primary-hover)); border-radius: 999px; transition: width 0.4s ease; min-width: 2px; }
.calico-bar-val { font-size: 0.82rem; font-weight: 600; text-align: right; font-variant-numeric: tabular-nums; }

/* Status accent colors on bar fill (matches seeded ticket_state slugs) */
.calico-status-open .calico-bar-fill           { background: linear-gradient(90deg, #60a5fa, #2563eb); }
.calico-status-on-hold .calico-bar-fill        { background: linear-gradient(90deg, #fbbf24, #d97706); }
.calico-status-on-hold .calico-bar-name        { color: #b45309; }
.calico-status-customer-reply .calico-bar-fill { background: linear-gradient(90deg, #fda4af, #e11d48); }
.calico-status-customer-reply .calico-bar-name { color: #9f1239; }
.calico-status-agent-reply .calico-bar-fill    { background: linear-gradient(90deg, #22d3ee, #0284c7); }
.calico-status-agent-reply .calico-bar-name    { color: #075985; }
.calico-status-resolved .calico-bar-fill       { background: linear-gradient(90deg, #4ade80, #16a34a); }
.calico-status-resolved .calico-bar-name       { color: #15803d; }
.calico-status-closed .calico-bar-fill         { background: linear-gradient(90deg, #94a3b8, #64748b); }
.calico-status-closed .calico-bar-name         { color: #475569; }

/* Volume chart */
.calico-vol {
    display: flex;
    align-items: flex-end;
    gap: 0.75rem;
    height: 150px;
    padding: 0.25rem 0.25rem 0;
    border-bottom: 1px solid var(--calico-border);
}
.calico-vol-col { flex: 1; display: flex; flex-direction: column; align-items: center; justify-content: flex-end; height: 100%; gap: 0.35rem; }
.calico-vol-bar { width: 70%; max-width: 54px; background: linear-gradient(180deg, var(--calico-primary), var(--calico-primary-hover)); border-radius: 6px 6px 2px 2px; min-height: 3px; transition: height 0.4s ease; }
.calico-vol-lab { font-size: 0.72rem; color: var(--calico-muted); }

/* Footer stats */
.calico-dash-foot {
    display: flex;
    gap: 1.75rem;
    flex-wrap: wrap;
    padding: 1rem 1.25rem;
    background: var(--calico-bg-soft);
    border: 1px solid var(--calico-border);
    border-radius: var(--radius);
    font-size: 0.86rem;
    color: var(--calico-muted);
}
.calico-dash-foot strong { color: var(--calico-text); font-weight: 700; margin-left: 0.25rem; }

/* ---- Phase 5: dashboard date-range bar ---- */
.calico-dash-range { display: flex; align-items: center; gap: 0.6rem; margin: 0 0 1.1rem; font-size: 0.9rem; }
.calico-dash-range select { padding: 0.4rem 0.6rem; border: 1px solid var(--calico-border); border-radius: var(--radius-sm); background: #fff; color: var(--calico-text); font-size: 0.9rem; }
.calico-dash-csv { display: inline-flex; align-items: center; gap: 0.35rem; font-size: 0.85rem; font-weight: 600; color: var(--calico-primary); padding: 0.4rem 0.8rem; border: 1px solid #bfdbfe; border-radius: var(--radius-sm); background: var(--calico-primary-soft); text-decoration: none; }
.calico-dash-csv:hover { background: var(--calico-primary); color: #fff; border-color: var(--calico-primary); }

/* ---- Phase 5: CSAT rating widget ---- */
.calico-csat { margin: 1.25rem 0; padding: 1.1rem 1.25rem; border: 1px solid var(--calico-border); border-radius: var(--radius); background: #f8fafc; }
.calico-csat h3 { margin: 0 0 0.65rem; font-size: 1rem; font-weight: 700; color: var(--calico-text); }
.calico-csat-btns { display: flex; gap: 0.3rem; margin-bottom: 0.75rem; }
.calico-star { flex: 1; max-width: 64px; padding: 0.5rem 0; font-size: 1.25rem; line-height: 1; background: #fff; color: #d1d5db; border: 1px solid var(--calico-border); border-radius: var(--radius-sm); cursor: pointer; transition: all 0.15s ease; }
.calico-star:hover { color: #f59e0b; border-color: #f59e0b; background: #fffbeb; transform: translateY(-1px); }
.calico-csat textarea { width: 100%; box-sizing: border-box; padding: 0.55rem 0.7rem; border: 1px solid var(--calico-border); border-radius: var(--radius-sm); font: inherit; font-size: 0.9rem; resize: vertical; }
.calico-csat textarea:focus { outline: none; border-color: var(--calico-primary); box-shadow: 0 0 0 2px var(--calico-primary-soft); }
.calico-csat--done { background: #f0fdf4; border-color: #bbf7d0; }
.calico-csat--done p { margin: 0.35rem 0 0; font-size: 0.9rem; color: #166534; }
.calico-csat-stars { color: #f59e0b; font-size: 1.35rem; letter-spacing: 0.12em; }
.calico-csat-comment { margin: 0.15rem 0 0 !important; font-style: italic; color: #334155 !important; }

/* ---- Phase 5: share-link panel ---- */
.calico-share { margin: 1.25rem 0; padding: 1.1rem 1.25rem; border: 1px dashed #94a3b8; border-radius: var(--radius); background: #f8fafc; }
.calico-share h3 { margin: 0 0 0.65rem; font-size: 1rem; font-weight: 700; color: var(--calico-text); }
.calico-share-hint { margin: 0 0 0.75rem; font-size: 0.88rem; color: var(--calico-muted); }
.calico-share-row { display: flex; gap: 0.5rem; margin-bottom: 0.75rem; }
.calico-share-input { flex: 1; min-width: 0; padding: 0.5rem 0.65rem; border: 1px solid var(--calico-border); border-radius: var(--radius-sm); background: #fff; font: inherit; font-size: 0.82rem; color: #475569; }
.calico-share-copy { padding: 0.5rem 0.9rem; border: 1px solid #bfdbfe; border-radius: var(--radius-sm); background: var(--calico-primary-soft); color: var(--calico-primary); font: inherit; font-size: 0.85rem; font-weight: 600; cursor: pointer; }
.calico-share-copy:hover { background: var(--calico-primary); color: #fff; border-color: var(--calico-primary); }
.calico-share-toggle button { display: inline-block; padding: 0.5rem 1rem; border: 1px solid transparent; border-radius: var(--radius-sm); font: inherit; font-size: 0.88rem; font-weight: 600; cursor: pointer; }
.calico-share-toggle .btn-primary { background: var(--calico-primary); border-color: var(--calico-primary); color: #fff; }
.calico-share-toggle .btn-primary:hover { background: var(--calico-primary-hover); }
.calico-share-toggle .btn-danger { background: #dc2626; border-color: #dc2626; color: #fff; }
.calico-share-toggle .btn-danger:hover { background: #b91c1c; }

/* ---- Phase 5: admin SLA policy table (settings page) ---- */
.calico-sla-table { border-collapse: collapse; }
.calico-sla-table th, .calico-sla-table td { padding: 3px 0; border-bottom: 1px solid #e2e8f0; }
.calico-sla-table tr:last-child th, .calico-sla-table tr:last-child td { border-bottom: none; }
.calico-sla-table input[type="number"] { margin-right: 0.4rem; width: 90px; }

/* ---- Responsive ---- */
@media (max-width: 640px) {
    .calico-form,
    .calico-ticket-view { max-width: 100%; margin: 1rem 0 1.5rem; border-radius: var(--radius-sm); }
    .calico-post-header { flex-direction: column; align-items: flex-start; text-align: left; padding: 1.25rem; }
    .calico-author-info h1 { font-size: 1.3rem; flex-wrap: wrap; gap: 0.5rem; }
    .calico-author-info h1 .calico-status-badge { margin-left: 0; }
    .calico-post-content { padding: 1.25rem; }
    .calico-attachments, .calico-replies { padding: 1rem 1.25rem; }
    .calico-ticket-row { grid-template-columns: 1fr; align-items: flex-start; gap: 0.35rem; }
    .calico-ticket-row .ticket-meta { white-space: normal; }
    .calico-btn { width: 100%; text-align: center; padding: 0.85rem 1rem; }
    .calico-field input[type="file"]::file-selector-button { margin-right: 0.5rem; padding: 0.4rem 0.75rem; }
}